If you have doubts about your reservation or want to ask us something, we are here to listen to you.

Dirección

Av. Juan Carlos I, Nº 3 Corralejo.

Teléfono

+ 34 671 02 67 16

Email

conomad@destinyhome.es

Privacy Policy

First of all, we appreciate your trust, which is why we take your privacy very seriously. That is why we make this document available to you, so that you can know in a transparent way what information we collect about you, what treatment we make of it and the measures we take to keep it safe.

There may be a possibility that at some point we may need to modify this Privacy Policy document For this reason, and taking into account that your privacy really matters to us, we recommend that you read this document frequently so you can know exactly what is happening with your information. Likewise, if we make any changes, we will notify you of these changes prior to the start of the new activities

For all this and in compliance with the provisions of the Organic Law on the Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and of the Council, we inform you that by completing the forms on the website https ://s411330916.mialojamiento.es, (hereinafter “website”), you give us your express consent, as well as all the personal information that you provide us through the forms of the applications that derive from it, that said information is incorporated and treated in a record of personal data processing activities created for this purpose and maintained under the responsibility of the owner, GRUPO DESTINY HOME SLU (hereinafter, the “owner”)

  1. Who processes your information

  • Corporate Name: DESTINY HOME GROUP S.L.U. (“the owner”)
  • CIF: B76175470
  • Registered Office: Av. Juan Carlos 1, Nº 4/5 35660 – Corralejo – La Oliva
  • Telephone: (+34) 671 02 69 21

  1. What information about you we collect

Personal Information we receive from you. The owner receives and stores all the information that, voluntarily and with prior consent, you provide us on our website or send us in any other way. This set of personal data is included under the name of “personal information”, These data are necessary to be able to fulfill the purpose of Platanera:: name and surname, telephone number, postal address and email. etc. In the same way, if you place an order through our website, other data necessary to carry out the order is included: information about your credit card (number of the same, name of the owner and expiration date). We may also request information about your preferences regarding food, drinks, or others. Only the information necessary to fulfill our purpose is mandatory, therefore, there are some data that, although recommended, do not fall within that obligation, with the consequent possibility of choosing on your part to provide them or not.

From Other Destiny Home Group Sources, it has affiliated entities, business partners and any other type of independent third party sources The reason for this is none other than to give you a better service. Sometimes, the collection of personal or non-personal information, through these sources, may be added to your existing account on our website, (if said account exists and/or is necessary), with your prior consent, at the time to give those data, whatever they were. All this, to carry out a better fulfillment of the purpose.

Automatically, from the moment you visit our website, we collect certain information automatically, even if you do not register. This information includes your IP address, the date, the time you are accessing the services of our website, the hardware, software or Internet browser you are using and data about the operating system of your computer, such as the application version and language settings. We also collect information about the clicks you make and the pages we have shown you. This is so for a more positive browsing experience and a better adaptation to your habits on the network.

If you use a mobile device, we will collect information that identifies your device, its specific features and settings, and other system activity. When you make a reservation, our system records the information about the means and the pages or websites where you have made the reservation or registration or from those websites from which you have accessed those of the DESTINY HOME GROUP.

3 How we use your information

The treatment of the information you provide us has the purpose of:

– Manage your request for products and/or services.,
– Send you confirmations and updates about your reservation or order.
– Sending notifications about musical or leisure events in our spaces that are of interest to you.
– Sending communications related to the theme of our products/services, special offers related to your interests.
– Sending other communications such as: the management and response to your queries; User Support; the qualification, opinion and measurement of our products and/or services, as well as of the website, in order to improve and be able to carry out its own purposes in an increasingly positive manner; prevent potentially prohibited or illegal activities; enforce our Terms of Use; personalize and improve your user experience; any others, analogous to these.

Communications by e-mail We are interested in making it easy for you to make the most of the opportunities offered on the website. In order to fulfill this task, we carry out the sending of email messages, which contain information about your interests related to daily menus, special offers, specific events. We believe that these emails will provide you with useful information about activities and special offers related to the products and services available on our website. We remind you that you will always have the opportunity to choose not to receive these types of messages in any of the messages that we have sent you. The sending of these emails will always be with your prior consent.

We remind you to review the section “Your choices regarding the collection and use of your information” below so that you can exercise your rights regarding email communications.

4 With whom we share your information

ITAR WORLD INVESTMENT SL may share your information with the following entities:

Service providers those persons or companies that provide services or perform functions on behalf of the owner, including customer service or CRM, marketing, distribution of surveys or lottery programs and fraud prevention. In certain cases we may also authorize certain service providers to collect information on our behalf, including, if necessary and with your consent, in order to operate certain elements on our website or to facilitate the delivery of online advertising tailored to your interests. Our service providers may collect and have access to all the information that is necessary for them to perform their functions and tasks correctly, but they will never be allowed to share or use your information for any other purpose.

Business partners are thus defined as those people or companies with whom, jointly, we can offer products or services. You can know in which cases a third party is involved in a product or service that you have requested because their name will appear along with ours. If you choose to use these optional services, we may share information about you, including your personal information, with our partners so that they may contact you directly by email or postal mail regarding their products or services. We also remind you to be aware that we do not control the privacy practices of these third parties, our business partners.

Referring websites If you have been referred to our website from another website, application or mobile application, we may share certain information about you with it, from where you have been referred so that they can contact you directly by email or postal mail at relation to its products and services. We remind you that it is always recommended that you consult the privacy policies of any website from which you have been referred to our website.

Companies in our corporate family We may sometimes share your personal information with our corporate affiliates in the leisure, travel and real estate industries, including Rental & Property services, Destiny Home Group SLU and ITAR WORLD INVESTMENT SL. By sharing this information you allow us to send you information about products and services related to travel, sports, leisure and real estate services that may be of interest to you. Whenever our corporate affiliates have access to your information, they will follow privacy policy practices at least as restrictive as those described in this Privacy Policy document.

We may also share your information in the following exceptional cases:

  • Where required by law in the good faith belief that the information disclosed is necessary to comply with applicable law or legal process.
  • When we believe that it is appropriate to investigate, prevent or take action in relation to illegal activities or in those cases that are suspected to be illegal; to protect and defend the rights, assets or safety of the owner, or the website, or its users; and as long as it is consistent with our Terms of Use and other agreements.
  • When there is a corporate transaction such as those cases where there is a sale of a subsidiary or a division, a merger, consolidation or sale of assets and as may be the less likely case of bankruptcy.

It is important that you know that we may also share some type of additional or anonymous information with third parties, including advertisers and investors. Citing as an example, we can inform our advertisers of the number of visitors that our website receives, the most contracted services and the most popular properties. Keep in mind that this information does not contain any personal data and will be used for the purpose of developing content and services that adjust to your preferences and those of the rest of the users of the website; and to evaluate the effectiveness of our advertising.

In all these cases, we guarantee the hosting of the data in countries of the European Union (and therefore compliance with the European General Data Protection Regulation) or that are covered by the EU-US Privacy Shield agreement, approved by the European Committee of Data Protection (you can find more information here: https://www.privacyshield.gov/list).

5 What use do we make of mobile devices

THE ROOF CHILL OUT offers free apps for a wide variety of mobile devices, as well as all those versions of our standard website that have been optimized for mobile and tablet browsers. On all mobile apps and websites, we process personal information that you provide to us in much the same way that we do through our website, and that also allow you to use geolocation services to find travel and leisure services nearby of you, as long as you allow us to do so. With your consent, we will send you push notifications with information about your registrations. When you upload a photo from your mobile device, it will be tagged with information about your location. To change this option you must carefully read the manual or instructions for use of your device carefully to inform you how to change said configuration and allow or cancel the sharing of said data or the receipt of said push notifications.

To optimize our services, provide you with a better experience and perform marketing activities, we use a technology known as cross-device tracking. This technology can work with or without the use of cookies. For more information about cookies and similar technologies, you can consult our Cookies Policy. Using cross-device tracking, GRUPO DESTINY HOME S.L.U. could track user behavior across different devices. It will also be part of cross-device tracking to combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which data was collected.

To optimize the content we offer in our theroofchillout.com newsletters, we combine searches and registrations made on different devices and computers. Remember that you can unsubscribe from our newsletter at any time by clicking on the link provided for this purpose in these communications.

You should also keep in mind that the ads you see on other websites or apps are also shown based on the activities you carry out on computers and devices that you have linked If you modify the configuration parameters of cookies on your device (for more information visit our Cookies Policy in the section “What options do I have”), if you wish, you can change your cross-device tracking parameters for advertising purposes. It is also necessary to clarify that closing your user account session (if it exists) does not mean that you stop receiving ads or personalized advertising.

6 What use do we make of social networks?

At THE ROOF CHILL OUT, we use social networks for different purposes, such as facilitating the use of our online reservation services, but you should also bear in mind that we use them to promote the travel, leisure and real estate products and services of companies. of our corporate family as well as to advertise, improve and facilitate our own services such as the following cases:

  1. To log in with one of your social network accounts. If you wish, we give you the opportunity to create an account at theroofchillout.com using the information from one of your social network accounts, so that you do not have to remember multiple usernames and passwords. Remember that you can unlink the associated account at any time.
  2. Integration of plugins in social networks. We have integrated social media plugins into our theroofchillout.com website and apps. This means that whenever you click on any of the buttons (such as the Facebook “Like” button) certain information will be shared with the social network provider to which the plugin belongs. Remember that if you are logged into your social network account, the social network provider may link such information to your account, and your actions may be displayed on your social network profile for you to share. with other people.
  3. Other social networking tools and services Also, if we consider it necessary, we will integrate other social network services, such as the messaging service they provide, in such a way as to allow you to interact with CoNomad or with your contacts on our services. Remember that every time you connect with CoNomadthrough a social network, the service provider in question will allow you to share information with us. An example of this would be, if you log in to theroofchillout.com using one of your social media accounts, it might share certain information (depending on how you authorized the social media provider you are using at the time of login) ) with CoNomad. Please note that this information may include email address, age or profile pictures.

7 Why we transfer information to countries outside the European Union

It is important that you bear in mind that the personal information that you have entrusted to us about you to GRUPO DESTINY HOME SLU, and from our website, can sometimes be transferred and processed in any country outside the European Economic Area where we have our own facilities or our corporate family companies, as well as service providers, including countries (such as the United States) for the purposes described in this Privacy Policy. This is so since we hire a virtual infrastructure based on the “cloud computing” model to provide you with a better experience.

Remember that whenever we store or transfer your personal information outside the European Economic Area, we will do so in accordance with applicable law and that they are covered by the EU-US Privacy Shield agreement approved by the European Committee for Data Protection. If you wish, you can consult more information herehttps://www.privacyshield.gov/list.

It is also important that you do not forget that, by using our services, you agree that your personal information may be transferred to our facilities and to those third parties with whom we share it, as described in this Privacy Policy.

8 How you can have access to your information, rectify it, cancel it and oppose

If there is something that we understand and value at GRUPO DESTINY HOME S.L.U., it is the desire that you be the one who controls how we use the personal information that you have provided us. For this reason, we offer you the following possibilities:

  1. ACCESS: You can ask us for a copy of the personal information we hold about you in a structured, commonly used and readable format.
  2. RECTIFICATION: At any time you can notify us of any change in your personal information, or ask us to make the corrections you see fit on the information we keep about you.
  3. CANCELLATION: We hope that this does not happen, but if necessary, you can ask us to delete, block or restrict the processing of your personal information that we keep,
  4. OBJECTION: You can, if you consider it necessary, object to any specific form of use of your personal information by us.
  5. LIMITATION: In the event that you have granted consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
  6. PORTABILITY: If you need it, you can also ask us to send the personal information you have provided to a third party

You should also know that when we use your personal information based on your consent, you have the right to revoke that consent at any time subject to applicable regulations. In addition, it is important that you know that when we treat your personal information based on legitimate interests or in the public interest, you have the right to object at any time to our use of said personal information in accordance with the applicable legislation.

We trust that you guarantee us that your personal information is correct, complete and up-to-date. If at any time there are changes in said information, we ask you to notify us as soon as possible.

If you have a user account (if one exists) on our website or in apps derived from it, you can access a large part of your personal information. Our website provides the option to add, update or delete the personal information we hold about you.

If it is the case that some of the personal information we have about you is not available through our website, you can request it at no cost. Also if you consider it necessary to make any request related to this Privacy Policy and exercise any of your rights or make a complaint, you can write to us at marketing@destinyhome.es. Also, if necessary, we remind you that you can contact your local authorities regarding data protection.

If you wish to object to the processing of your personal information for any reason of legitimate interest and there is no direct exclusion mechanism at your disposal, please contact us at marketing@destinyhome.es

9 Why your personal information must be accurate and truthful

Sending and/or supplying your personal information is mandatory to contact us and receive information about the services and products offered by CoNomad and on our website Likewise, if you decide not to send us your requested personal information or by not accepting this Data Protection Policy, it may imply the impossibility of making use of our services provided through our website or our apps, such as subscribing, renting and making purchase and sale actions, register your property, reserve as a tenant, etc.

You should also remember that you are solely responsible for the veracity and correctness (see section 8 “How you can access your information, rectify it, cancel it and oppose it”) of the personal information you provide us, and you exonerate the owner of any responsibility about.

It is you who guarantees and is responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and you undertake to keep them duly updated. By accepting this Privacy Policy, you agree to provide us with complete and correct information, both in the registration, subscription or payment forms for the services and/or products that you are contracting or buying.

The owner will not be responsible for the veracity of the information that is not of its own elaboration and of those in which other sources are indicated, and for this reason we do not assume any responsibility for hypothetical damages that may arise from the use of said information. Therefore, you exonerate CoNomad(Destiny Home Group) from all liability for any damage or loss that you may suffer as a result of errors, defects or omissions in the information provided by CoNomadwhenever it comes from sources other than CoNomad.

In the same way that it happens with your personal information, it will happen with the personal information that you provide us with third parties, which you must always do with their express consent and having previously informed the third parties in question of the points contained in this clause. CoNomad(Destiny Home Group) is not responsible for the transfer of personal information to third parties who have not given their consent or are not aware of the contents of this clause, being your responsibility or that of the person who transfers said data to CoNomad(Destiny Home Group).

Please notify us of any changes in the data you have provided.

10 How we protect your information

It is our commitment as owner to protect all confidential information to which we have access. In the collection and processing of personal information we have adopted the security measures that we have considered the most appropriate to protect, prevent loss, unauthorized access or manipulation of all your information in accordance with the provisions of the Real Decree 1720/2007, of December 21.

We believe it is important for you to know that we have implemented appropriate administrative, physical security and technical procedures to help us protect the personal information you submit to us Please note that only authorized employees have access to personal information. Also for your peace of mind, we want to inform you that we use encryption when transmitting your personal and confidential information, such as your credit card information, between your system and ours. Also as extra measures we adopt the use of firewalls and intrusion detection systems in order to prevent unauthorized access to your personal information. DESTINY HOME GROUP S.L.U. B76220151